Casino / Live
This glossary covers the words and abbreviations that appear across the 36jl vip lobby, wallet and account pages — from game mechanics like RTP and volatility to payment language like InstaPay and KYC. Use it as a quick reference whenever a term stops you mid-session.
If a definition here does not fully answer what you see on screen, our support team can walk you through the specific feature or account step in question. Reach us through the channels below.
Open the chat icon from any page in the lobby or account area. Describe the term or screen you are looking at and an agent will explain it in context, so you are not guessing at what an unfamiliar label means.
Send a message with the term and the section of the platform where you saw it. This works well for account or wallet questions — for example, when a transaction status label or KYC field is not clear from the glossary alone.
The Help Centre is linked from your account dashboard after login. It groups articles by topic — payments, account verification, game rules — so you can search for a term and read the full context without waiting for a reply.
Knowing what the words mean changes how you use the platform. When you see RTP listed on a slot like Color Game Fiesta, that figure tells you the theoretical return percentage the game is built on — not a promise, but a design parameter. When a sportsbook market shows Asian handicap or over/under, those are bet-type labels with specific rules, not shorthand for vague outcomes. Even wallet steps use their own language: KYC, rollover, e-wallet status. Each of these terms has a precise, bounded meaning.
Terms cluster by area of the platform. Understanding which family a word belongs to helps you locate its meaning faster when it appears on screen.
Words like RTP, volatility, payline, bonus round and scatter appear on individual game pages and in the rules panel. In slots such as Halo-Halo Sweets Deluxe, the game rules panel opens from within the title itself and displays these values where the provider has published them.
Asian handicap, over/under, moneyline, accumulator and spread appear in the sportsbook section — most visibly in basketball markets covering PBA and NBA games. Each label sits beside the odds figure so you can read type and price together before placing a selection.
Terms such as e-wallet, InstaPay, deposit ledger, pending and confirmed appear in the cashier and transaction history pages of your account. Maya and Bank Transfer show their own status labels at each stage of a transaction, which the transaction history tab records after login.
KYC, document status, rollover, account tier and session refer to actions you take or states your account moves through. These appear on the account profile page and in any verification prompt the platform raises — follow the fields and instructions shown there exactly.
Start here if a word from the slot or live casino section of the lobby is unfamiliar. These are the terms that come up most often across game pages.
RTP stands for Return to Player. It is the theoretical percentage of all bets a game returns to players over a very large number of rounds. A game with 96% RTP is designed to return 96 units for every 100 wagered, on average across millions of spins.
House edge is the mathematical advantage the game holds over the player, expressed as a percentage. It is the mirror of RTP has a 4% house edge.
Volatility describes how a slot pays out — whether wins come frequently in smaller amounts (low volatility) or rarely in larger amounts (high volatility). It does not affect RTP; it affects the pattern of results you experience during a session.
A wager or turnover requirement is the total amount you must stake before a conditional balance — such as a matched amount — becomes withdrawable. The exact requirement and which games count toward it are stated in the conditions shown in your account.
Jackpot is a game's highest prize tier, triggered by a specific reel combination or feature round. It is a game mechanic, not an account promise. Whether a title offers a jackpot feature is shown in that game's rules panel.
A live dealer is a human dealer hosting a card or table game over a video stream in real time. You see the table, cards and dealer on screen and place bets through the game interface. Classic Roulette Live is an example of this format in the lobby.
These terms appear mainly in the sportsbook, cashier and account verification areas. They come up less often than core game vocabulary but carry specific meanings you need before acting on them.
Asian handicap is a betting format that removes the draw result by giving one team a virtual head start or deficit, expressed in goals or points. It splits the market into two outcomes instead of three, which changes the odds on both sides of the selection.
Over/under is a bet on whether a combined score or stat total in a match will be higher or lower than a line set by the sportsbook. In PBA basketball markets, the line might be set on total points; you choose over or under that number.
Rollover is the total wagering amount that must be completed before a specific account balance becomes available to withdraw. It is a calculation — amount multiplied by a multiplier — and the current requirement for your account is shown in the relevant account section after login.
An e-wallet is a digital payment account — such as Maya or GCash — that you link to your cashier to deposit or withdraw. Funds move between the e-wallet and your platform wallet. The cashier page shows which e-wallets are active for your account region.
KYC stands for Know Your Customer. It is an identity verification process where you submit documents so the platform can confirm your identity before processing withdrawals or increasing account limits. The documents required and the submission steps are shown on the verification page in your account.
A moneyline bet is a straight win-or-lose selection on which team or competitor wins a match, with no handicap applied. Odds reflect the probability of each outcome. It is the simplest bet type available in the sportsbook across basketball, boxing and other markets.
Terms land differently when you see them attached to an actual screen. Consider a session starting in the slots section. You open Halo-Halo Sweets Deluxe and tap the rules icon — the game panel shows volatility rating and, where the provider has published it, an RTP figure. That RTP is not a session forecast; it tells you the game's long-run design parameter so you can match it to how you want to play. Move to the live casino and open Classic Roulette Live — the chip row and bet labels on screen use terms like outside bet, inside bet and payout ratio, each of which the game's own help panel defines.
When Color Game Fiesta shows a high-volatility label in its rules panel, that tells you wins are less frequent but individually larger. Matching volatility to your session style is a practical use of the term, not a prediction.
RTP is shown only where the game provider has published it. On Bingo Barangay, the game screen links to a rules panel — check there rather than relying on external claims, which may reflect a different version of the game.
In a PBA basketball market on Sky High Crash's adjacent sportsbook tab, each Asian handicap line states the virtual points difference clearly next to the odds. Read the line value before selecting — half-point and whole-point handicaps settle differently.
If a withdrawal prompt asks for document verification, that is the KYC step. Follow the document type and file size instructions shown on that screen. Completing KYC unlocks the withdrawal path to your Maya or Bank Transfer account.
These questions go beyond definitions — they cover how to act on what you have learned about a term when you are in the account or lobby.
Log into your account and open the wallet or information section — the current rollover balance and the amount completed so far are displayed there. The page refreshes when you log in, so the figure shown is your live progress at that moment.
Open the slot title and look for the rules or information icon inside the game frame. If the provider has published RTP for that title, it appears there. We do not display figures the provider has not confirmed — if the panel shows nothing, the provider has not published it for that version.
KYC verification is triggered when you submit a withdrawal request above a threshold or when the platform flags your account for review. The verification prompt in your account tells you exactly which documents are needed. Follow those instructions to clear the step.
Pending means the transaction has been submitted and is within the payment rail's processing flow but has not yet reached a final confirmed or failed state. The transaction history tab in your account reflects the current status; refresh after a short wait to see if it has moved.
Asian handicap markets for basketball — including PBA fixtures — are available in the sportsbook section where local law permits access. Open the basketball category, select the match you want, and the available bet types including handicap options are listed under the match detail page.
The amount from a bonus round is added to your account wallet balance at the end of the feature, just as a standard win would be. If a rollover condition applies to that balance, the wallet section of your account shows the applicable requirement alongside the credited amount.